CUIC in UCCX 10.6(1)

[James Hawkins]

Hello,

I have just deployed UCCX 10.6(1) and am looking at the CUIC reporting.

The user I am using has the roles below:

• Login User
• Report Designer
• Dashboard Designer

I granted the user reporting rights in the main UCCX interface.

I can run reports ok but cannot create dashboards - do I need the full version of CIUC to do this?

[James Hawkins]

Solved it.

You have to log in to CUIC with the application user credentials used when installing UCCX.

I was trying to log in with a user account that I allocated administrator and reporting rights within appadmin.

[Aaron Harrison]

That's because you were trying to think logically ;-)

I did the same thing myself once.

[eric.butcher]

If you give them Reporting user rights in Appadmin and also give them reporting access in CUIC it seems to work properly.  I have used this method to give my Call Center manager access to CUIC.