CUIC Report

[ROHIT KUMAR SHARMA]

I have UCCX server in which IVR implementation , i am using CUIC tool for reporting , i am trying to get report of how many inbound calls disconnected by user or customer without connection of call . So can you tell me how to check it

[mislam2 · Accepted solution]

Yes, run Abandoned call activity report.

And google CUIC user guide for more information on this report,