CUIC Scheduler | Error when saving to remote location

[CT.Anderson]

CUIC 8.5.4

When attempting to save a report to an SFTP site it is failing.  When I test the connection it shows offline and I recieve the following error:  "Unknown error.  Please contact the administrator."

This has worked before and just stopped working.  I am able to connect to the sftp site using FileZilla and the same credentials, our ftp and network teams report no issues.                  

[zubairmoh]

Has anyone solved this issue ?>

[Jameson Gagnepain]

Are you able to ping the SFTP site from the CUIC command line interface?

-Jameson

[zubairmoh]

Yes. We are able to run DRS from the UCCX machines to the same server. I was able to pull the logs and this what i see.

Caused by: org.apache.commons.vfs2.FileSystemException: Unknown message with code "Could not determine the type of file "sftp://cisco@11.23.11.22/Backup/Reports".".

at org.apache.commons.vfs2.provider.sftp.SftpFileObject.refresh(SftpFileObject.java:95)

at org.apache.commons.vfs2.provider.AbstractFileSystem.resolveFile(AbstractFileSystem.java:366)

at org.apache.commons.vfs2.provider.AbstractFileSystem.resolveFile(AbstractFileSystem.java:317)

at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:85)

at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:65)

at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:693)

at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:621)

at com.cisco.ccbu.cuic.businesslogic.remotelocation.connect.SFTPRemoteFileSystem.dirExists(SFTPRemoteFileSystem.java:132)

[Jameson Gagnepain]

What are you using as the "Directory Path" in the CUIC schedule?  I would make sure that it is a valid unix-style path like this (including the ending slash):

/Backup/Reports/

-Jameson

[zubairmoh]

Was a permissions issue on the root folder of the SFTP server for that particular user.

Its wierd CUIC tries to get full access of the SFTP server directories.

[NICNGUYEN]

This issue was identified as a defect CSCuj64096 found in release 8.5.4

Symptom:
cuic 8.5.4
- test connection fails while create scheduled report and connect to sftp server.

- "No permission to write on the specified path"

Conditions:

Workaround:  save configuration without testing connection if you are sure the configuration is right.