08-07-2012 08:06 AM - edited 03-14-2019 10:19 AM
CUIC 8.5.4
When attempting to save a report to an SFTP site it is failing. When I test the connection it shows offline and I recieve the following error: "Unknown error. Please contact the administrator."
This has worked before and just stopped working. I am able to connect to the sftp site using FileZilla and the same credentials, our ftp and network teams report no issues.
09-22-2014 10:36 AM
Has anyone solved this issue ?>
09-22-2014 11:01 AM
Are you able to ping the SFTP site from the CUIC command line interface?
-Jameson
09-22-2014 11:47 AM
Yes. We are able to run DRS from the UCCX machines to the same server. I was able to pull the logs and this what i see.
Caused by: org.apache.commons.vfs2.FileSystemException: Unknown message with code "Could not determine the type of file "sftp://cisco@11.23.11.22/Backup/Reports".".
09-22-2014 12:32 PM
What are you using as the "Directory Path" in the CUIC schedule? I would make sure that it is a valid unix-style path like this (including the ending slash):
/Backup/Reports/
-Jameson
09-22-2014 12:56 PM
Was a permissions issue on the root folder of the SFTP server for that particular user.
Its wierd CUIC tries to get full access of the SFTP server directories.
09-23-2014 08:36 AM
This issue was identified as a defect CSCuj64096 found in release 8.5.4
Symptom:
cuic 8.5.4
- test connection fails while create scheduled report and connect to sftp server.
- "No permission to write on the specified path"
Conditions:
Workaround: save configuration without testing connection if you are sure the configuration is right.
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