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Running the stock Peripheral Skill Group Real Time All Fields report on CUIC 8.5(4).I keep running into instances where Calls Queued Now (RouterCallsQNow) is greater than 0 when the same report shows a Ready count greater than 0. I've double checked...
CUIC 8.5.4When attempting to save a report to an SFTP site it is failing. When I test the connection it shows offline and I recieve the following error: "Unknown error. Please contact the administrator."This has worked before and just stopped work...
I have one skill group in paticular that is showing a higher number of aborts on the script (in monitor mode) than the others. This same skill also has a higher number of RtrTasksAbandQ on WebView reports.I am trying to track this down to a call lev...
I need to replace my primary distributor with a new server. Currently my plan is to shut down the current AW and bring up the new one with the same name, IP address, etc... and install the ICM software.Has anyone done this? Will it work or is there...
Is there a way to set up a queue to a skill group, but instead of queueing to the longest available agent I need to queue to the LAA who has been available for longer than 5 seconds.We are running into an issue where agents are complaining that calls...
Is there anything else I should be concerned about with almost 1400 devices registered to pguser? That number makes me nervous which is why I'm looking at ways to balance the load over the 2 servers.Thanks
