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Cisco Employee

CUIC (Version 8.5.2 Build 1) List of Report Parameters available

CC is not my core competency, but after some investigation trying to find a list of parameters available to create reports and the customer not being happy with our documentation on CCO...

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf

This was the only place left for me to go...

Besides the document mentioned above, is there a document showing ALL parameters available for creating reports?

Best regards

Roland

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CUIC (Version 8.5.2 Build 1) List of Report Parameters available

Hi,

actually, I guess the Schema docs would be more useful than the reporting guide above.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html

Look for the term "Database Schema Guide" for your particular ICM version.

G.

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Advocate

CUIC (Version 8.5.2 Build 1) List of Report Parameters available

Hi,

actually, I guess the Schema docs would be more useful than the reporting guide above.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html

Look for the term "Database Schema Guide" for your particular ICM version.

G.

View solution in original post

Cisco Employee

CUIC (Version 8.5.2 Build 1) List of Report Parameters available

Good afternoon Gergely,

Excellent, thanks a lot. I hope this will satisfy my customer!

Best regards

Roland

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