When trying to save a report in CCUIC, it basically times out. It just sitts there trying to save then eventually stops and does not save. I noticed this is only happening with Windows 7 64bit. Any suggestions?
Guys, I have an issue regarding the UCCX agent functions of transfeering call internally.- Reported issue was one extension was not working - The user did initial steps to correct the issue such as logging out of the cisco desktop agent clearing...
I am gettign UCCX license errro, Please any one get the same error." License errorSome/All of Temporary/Invalid license expire in 23 (days)The UCCX version is :8.5.1.11003-32
Hi,Running UCM 7.x and IPCC Express 7.x. Integration between UCM & IPCCX is configured successfully. Able to see the Agents in IPCCX.Installed CAD on Agent PC, after installation when we run CAD application it shows an error message "A licensing erro...
Hi All,We are getting Notification in CUIC like Common Partition is full. We unable to delete the logs file using Cli as well as using the RTMT.While searching the docwiki got the procedure to delet the document for CUIC 9.0 http://docwiki.cisco.com/...
Hi,I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.This XML is...
Hi all,We have a client that has a UCCX install that was not configured to use DNS and we'd like to rectify that. Is there a documented procedure for enabling DNS after a server has been in production for a while? I see commands for setting a primary...
Hi,In a UCCE deployment, we have a requirement to integrate EIM (latest version) with an external CRM solution to keep copy of the email in the CRM. The required workflow is as below:1- Email is received on EIM2- EIM would route the email to an avail...
Hi Guys,I am hoping someone will be able to nudge me in the right direction. I am struggling to find a good way to script out a particular holiday check. I have a UCCX server that resides here in the states that will be serving some customers in Asia...
As an example, I have a simple XML document:<SITE><TYPE>retail</TYPE><LOC>Smallville</LOC><ZIP>12345</ZIP></SITE>I have defined variables:strType StringstrLOC StringstrZIP StringI have no issues with getting this data with the Get XML Data Docuemnt S...
Good day. Could any help of what is the maximum CSQ per one agent in UCCX9? Or by other words to how many CSQs one agent could be assigned?There is no official documentation info about the issue or I could not find it.Thank you in advance.Igor.
Is there anyway for a Supervisor/team leader to move agents between the various CSQ's that they manage? Seems the only way to do this is to give them Admin rights to UCCX Administration? Looking for a way to allow these Supervisors, to move peop...
hello everyonei read some doc. for config SIP header, but i can't change the SIP message...next is my call flow1 the agent dial 45001 to CUCM and CUCM have a CTI route point to ICM2 ICM have a script with 45001 , and in the script have a SET node for...
Hi,I want to create a UCCX 8.5 script that will route repeat callers to the agent they last spoke to if that agent is available. If the agent is not available then the call would go to the associated CSQ which all first time calls get placed in.I do ...
