Hi Guys,I seem like hitting the bugs:CSCsw23330 Bug Details Symptom:Download On Demand fails for Desktop users with QMDT2099 error, and SqmUploadController logs full of repet-itive messages. Conditions:Qm 2.6 Workaround:install 2.6(1)SR1Mi...
So i am adding CTI Call Control Ports to a UCCX. I add the ports, they register all seems good but in the left hand column under the heading of Group ID where you normally get the little MAN icon, I get a Red X (acutally a white X on a red Circle)?...
I want to check number of Max attempt done by Dialer to connect a Phone, can yo u please guide which table exactly refer this? w r using SIP Dialer and in configuration, we have configured 3 Max AttemptsRegards,Hina
Hi,I have just deployed SocialMiner 9.0 and from the dokwiki, I see that I require CUIC to run the reports. I have read that UCCX 9 comes with CUIC. My question is should I upgrade my UCCX 8.5 to 9 so I can make use of the CUIC to get SocialMiner rep...
Hi Guys, I am wondering if there is a way to get a report from my outbound campaign that shows the following information at the end of the day:Contact Information (FirstName,LastName, etc..)Call details (Agent, Time of Call, lenght, etc..)Call St...
UCCX 8.5.1.11002-22How do I setup recording and monitoring of calls when the agents using CAD have CIPC as their phones?This was working when they had physical phones, but now that they use CIPC it does not.Can someone provide the requirements to mak...
Hai ,After installing UCCE 9.0.1 when trying to access through GUI I get the following error .So inorder to login to the system what should i do.I installed Win2k8 ,Sql Server2k8 and ICM/CCE/CCH installer .Done all steps as provided in documentation....
Hi there,I have CAD and CSD installed on my PC.include me there 3 CAD that already login.when agent 1 and 2 make call, i'am as the supervisor cannot press the button silent monitoring.the button is there but it's greyed out.the other function like in...
Is it possible to place Cisco Interaction Manager in finesse desktop container as a gadget?As I have tried to do that but CIM login interface is not displayed on finesse desktop, instead I am getting white display'
Hi All,I tried to configure remote monitoring in CUCCX, but I could not because I have enhanced license. When I Opened the Supervisor desktop I found a button for voice monitoring, but I could not use it. My question is: can I use voice monitoring wi...
Good morning,I had a request to provide the business with a report that contains the average queue time for some CSQs. We are using UCCX 9.0.2, with Historical Reporting. The report that I found is "Contact Service Queue Activity" which shows me the ...
Hello All,I have some basic questions regarding scripts and their application in UCCX. I'm brand spanking new to this so show me some love here. :-)1) When uploading a modified or new script to the repository, are there any services to restart or d...
Hi all.We bought UCCE 9.0 and some agents sets licenses. In the ordering document i only see this:IPCC ENTERPRISE PREMIUM AGENTand not any Desktop Agent mentioned(CTI OS, CAD, Finesse)Is this licenses are tied up to the Agent Desktop?Or the license...
Hello,I've been looking through the ga_awdb and ga_hds databases for a way of knowing who assigned or removed a SkillGroupSkillTargetID to/from an agent, but haven't been able to find a table with this information.Is there a way of getting this infor...
Hi GuysIs possible to obtain a reduced view of the supervisor for only agents status, calls answered and queue in real time?This is for the client need to monitoring.TIACristian
