Custom display IP Phone Agent

[renatobandeirapereira1]

Hello everyone

I need setting the agent of the IP Phone for see one information of the variable 6, I can do this?

I have the same configuration on CAD, but one client the machines this other network.

[Aaron O'Hare]

There is not a way I know of to display this is an IPPA.

-AO
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[renatobandeirapereira1]

Hi Aaron,

I search a guide of the IPPA but not found to version 8.5 (UCCX/CUCM).

Do you has the guide of configuration?

[Aaron O'Hare · Accepted solution]

CCX 8.5 admin guide: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf

-AO
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[Deepak Rawat]

1) If the question is about displaying the Enteprise Data on phone, then yes it is definitely possible only if agents are using IPPA service to login and not CAD.

2) If the question is about displaying the Enteprise Data on phone as well when agents are using CAD, then it is not possible

Refer to below post in case you are using option 1 and wants to acheieve this:

https://supportforums.cisco.com/discussion/12633266/uccx-ippa-customerize-csq-stats-page-phone

Regards

Deepak

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[Pranjol Saikia]

Hi

What custom data do you want to display on the Agent's IP Phone ?

When should this custom data be displayed on the Agent's IP Phone ?

--Pranjol