06-26-2015 11:22 AM
We have Cisco UIC version 9.0 and I'm trying to build a report that existed in our old phone system where we were reporting on "Number of Calls Answered Within 30 Seconds". Any idea which fields I need to include to calculate this value for a report? We have a premium license.
Thank you.
Brian
06-30-2015 05:47 AM
Brian,
UCCE or UCCX?
If you're using UCCE:
-Jameson
07-14-2015 07:04 PM
Thank you very much Jameson. I was able to get the report setup and going for our new phone system. Very relieved to have it done.
Brian Erickson
10-04-2015 11:25 AM
Hi Jameson Gapnepain
I'm using UCCX and I have the same issue , as I do?
Thank you very much
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