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Custom variable fail in Finesse - Outbound Option.

Hi Folks,

I have SIP Outbound solution deployed. Am trying to achieve is to display a ICM script editor Set Variable in Finesse. As per Finesse guide, custom variable is created "user.ecc.csi" in CCEAdmin and Finesse Default layout. ECC variable used in OUTBOUND Routing Script. We made test calls but failed.

Any suggestions would be appreciated.

Thanks & regards,

Ritesh Desai.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai
1 REPLY 1
dekwan
Cisco Employee

Hi Ritesh,

So you are saying that you are setting the call variable "user.ecc.csi" in the ICM script, but the outbound call you receive in Finesse does not show the user.ecc.csi variable/value?

If so, make sure that the call variable layout is displaying this ecc variable. Also, check the dialog event that the user gets for this outbound call and see if that variable is listed. Lastly, check the Finesse webservices logs to see if UCCE is sending this variable to Finesse.

I hope this helps.

Thanx,

Denise

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