We have CVP 8.5 integrated with Nuance 9. But we want to upgrade to CVP 10.5. I see on the Call Studio -> Properties -> VoiceXML Gateway setting, only Nuance 10. So is Nuance 9 not supported with CVP 10.5?
Ok, i think Cisco support Nuance 9, but in the call studio General Settings tab, there are only these options, I choose "VoiceXML 2.1 with nuance 10", deploy the application and it works with Nuance 9 ASR.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.