07-25-2013 06:40 PM - edited 03-14-2019 12:07 PM
Hey guys,
I've been mucking around with getting Post Call Survey in CVP 8.5 and I got it working so if a call is answered by an agent and they hang up it transfers the caller to the survey correctly but it appears it does not play nice with Redirect No Answer? When a call redirects it seems to automatically trigger the post call survey and the call is no longer queued. If I turn off Post Call Survey the call flow the call RNA's fine and the caller stays in the queue.
Anyone done anything tricky to get this working? Am I missing something?
Cheers,
Nathan
Solved! Go to Solution.
07-25-2013 07:40 PM
Hello Nathan,
Can you try using Router Requery feature, so that ICM can try reaching another Agent.
There was defect in CVP 8.0, Have a look at the defect CSCtk96808
Regards,
Senthil
07-25-2013 07:40 PM
Hello Nathan,
Can you try using Router Requery feature, so that ICM can try reaching another Agent.
There was defect in CVP 8.0, Have a look at the defect CSCtk96808
Regards,
Senthil
07-25-2013 08:49 PM
Hi Senthil,
I was using Router Requery but it was in a lab environment with just the base CVP 8.5.1 install with no patches applied so I think the ES should resolve it. Thanks!
Cheers,
Nathan
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