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- About Ahmed Khalefa
07-24-2019
Stats
Member since
10-23-2010
126
Posts
119
Helpful
2
Solutions
03-28-2018
04:04 AM
Well, then you have a long night to get what you asked for .. You might get started by gathering the Master Scripts , then open them in Editor and check which script they are checking inside the SubFlow ..
... View more
03-28-2018
02:30 AM
Hi Rich, How many Applications do you have ? ..also Triggers ? .. this will tell an idea about what is used and what is not .. when you get below list : Trigger >> Application >> Script Try to run a Historical Report for "Detailed Call CSQ Agent Report" .. and select all triggers that you have for period of time .. those with outputs on your Report are the ones that are receiving traffic from your Customers .. Once you get the Trigger , you can map it to your Application >> Then Script .. Thanks A lot, Ahmed Salah
... View more
Created by
Ahmed Khalefa
in IP Telephony and Phones
in IP Telephony and Phones
02-07-2018
01:34 AM
02-07-2018
01:34 AM
Hello , it seems that the ITSP didn't find a route for the dialed number .. Feb 7 08:22:12.387: //1193/122254000000/SIP/Msg/ccsipDisplayMsg: Received: SIP/2.0 404 Not Found Via: SIP/2.0/UDP 10.130.2.166:5060;branch=z9hG4bK1A187B Call-ID: D4E1C40D-B1611E8-8524B63D-1C0EF207@10.130.2.166 From: "Timoteo Test"<sip:9521@10.130.2.166>;tag=425FEB0-1D66 To: <sip:917775245@66.110.114.133>;tag=e07ac79e CSeq: 101 INVITE Reason: Q.850;cause=0;text="unknown" Content-Length: 0 So , basic questions : - Are you sure this is a correct Dialed Digits ? - Do you have valid subscription for such dialing ? ( like for instance the CUCM will give you similar message if your CSS doesn't have appropriate level ) .. Try to contact them if possible to check the dialing plan , sometimes the ITSP needs certain prefixes .. Thanks A lot, Ahmed Salah
... View more
05-03-2017
02:20 PM
Hello Jim,
There was no solid fix for the problem .. i just had to make sure that all Agents' ACD Lines are configured with :
Max # of Calls : 2
Busy Trigger : 1
and monitored the issue for quite sometime , the customer didn't update me that the issue happened again ...
Thanks A lot,
Ahmed Salah
... View more
11-30-2016
03:24 AM
Hi AT,
what is the version of the UCCX Server ? .
is this the only report with a problem ? ..
Does this problem happen recently ? ..
Finally , does this user have a Reporting Capability ?
Thanks Alot,
Ahmed Salah
... View more
11-18-2016
12:26 PM
Hello Deepak,
I tested the tool , and it worked !!! .. everything is not migrated to the Finesse DB ..
this is just awesome !!
it is stating that i must have access to both servers , while the UCCX 11 is in Isolated network , i did it as follows :
- On the production network with UCCX 8.5 , launched the tool , and "export"
- After the tool finished its magic , I then copied the folder with everything to the isolated network ..
- Run the tool again , but then "import" .. and voila .. it is done ..
Thanks A lot,
Ahmed Salah
... View more
11-17-2016
11:10 AM
Thanks a lot Deepak,
I was able to find the tool , but it is stating that it can work from UCCX 9.x ..
anyway , i will try it on a snapshot .. may be it can help ..
i will let you know if it works ..
Thanks A lot,
Ahmed Salah
... View more
11-16-2016
03:23 PM
Hello All,
Appreciate if any one has any recommendation ..
Even to insert those as bulk inside Finesse is not valid option ! ..
... View more
Created by
Ahmed Khalefa
in Contact Center
in Contact Center
11-14-2016
08:30 AM
11-14-2016
08:30 AM
Hello All,
I had a lot of search regarding this issue ... but when moving from CAD to Finesse , You have to re-add all Not-Ready and Wrap-up codes .
is there a way of exporting those codes ? .. even from the CLI .. ? DB ?? ..
Thanks A lot,
Ahmed Salah
... View more
Labels:
09-20-2016
03:01 AM
This is an update for this issue .. So , I enabled the Traces on the CUCM Nodes , and got them .. the output is like below :
- the CUCM Node actually received multiple calls at the same time ( with 2 seconds difference ) , from the same ANI
- The disconnect cause code is always from the VGW ( Origin ) side .. with normal call clearing ..
So , to modify the question , is there any thing on the VGW that could cause such issue ? .. the VGW is added as H.323 device , and the PSTN Connection is done through an E1 ( ISDN ) .
Thanks A lot, Ahmed Salah
... View more
08-15-2016
02:02 AM
Hello All,
i know this thread is old enough , but the problem happened several times recently , with multiple versions ..
I found that the CUCM DRF Traces shows below :
INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: JSCH exception has occurred.. retrying to connect. Authentication counter value = 1
INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: JSCH exception has occurred.. retrying to connect. Authentication counter value = 2
INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: JSCH exception has occurred.. retrying to connect. Authentication counter value = 3
I even install the Titan SFTP on the same Host as the CUCM PUB , but still same issue .. finally , i found the solution for it ...
just make sure to use a SFTP S/W , that don't have idle-connection time-out ..
i.e : inside Titan , on the connections > uncheck the "idle Connections Time-out" .. also i changed the network card for the Windows Machine from VMXNET3 , to E1000E ..
Hope that helps ..
Thanks Alot, Ahmed Salah
... View more
08-08-2016
12:59 AM
Hello Abhiram,
Thanks a lot for your contributions really ..
I had a very annoying problem , that couldn't solve till now ..
i even opened a thread on the Support forums ,but no luck .. details are below :
https://supportforums.cisco.com/discussion/13042136/uccx-11-javascreenpop-gadget-not-loading
I have a UCCX version 11 , and trying to load the ThickClientScreenPop Gadget .. as per the guide inside the PDF , we will need to upload below files into the Finesse 3rdpartygadget directory , as attached The Jar file "JavaScreenPop.jar" is mentioned to be uploaded in any Web server , so i used the Finesse Webserver and put the file with same directory .. now inside the XML file , i modified the "codebase" to the path "/3rdpartygadget/files/ThickClientScreenPop" ... as below <!-- jQuery --> <script type="text/javascript" src="/desktop/assets/js/jquery.min.js"></script> <!-- Finesse Library --> <script type="text/javascript" src="/desktop/assets/js/finesse.js"></script> <!-- Gadget Business Logic --> <script type="text/javascript" src="ThickClientScreenPop.js"></script> <body class="cisco"> <div id="path"></div> <APPLET CODE="JavaScreenPopApplet.class" codebase="/3rdpartygadget/files/ThickClientScreenPop" archive="JavaScreenPop.jar" NAME="JavaScreenPopApplet" WIDTH=350 HEIGHT=100> </APPLET > restarted everything , and the applet can't load , it is giving below exception : javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Now , i tried to change the Jar file webserver to be hosted on my IIS , and it worked without a problem .. Can any body help with why the JAR file can't be loaded inside the Finesse Tomcat ????! Actually i made some tests using HTTP get and the file is listed inside the URL : https://IP:8445/3rdpartygadget/files/
I tried like 5 version of Java , and 4 browsers , all versions of IE and Firefox .. still the jar file can't be loaded .. we deployed this solution before , and it is working fine on CCX 10.5 .. so no idea what is the problem with CCX 11.0
Thanks A lot, Ahmed Salah
... View more
08-08-2016
12:53 AM
Hi Carlos,
I had similar issue , and fixed by :
Set the OS secure mode to permissive using the below command from CLI: utils os secure permissive After required action is done, the OS secure mode should be set back to enforce mode again using the below command: utills os secure enforce
you can try it .. :)
Thanks A lot, Ahmed Salah
... View more
08-04-2016
11:22 AM
Hi Abhiram,
Thanks for providing this session , actually i need to know when the Finesse issue on all UCCX versions "CSCuo73536" .. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuo73536/?referring_site=bugquickviewredir
we had many customers asking for that ..
I won't be talking much about CCX 11.0 , but i wish 11.5 or 11.6 would have and upgrade for CUIC inside it .. as it is causing much problems already :)
The other thing i would need to ask about .. what are the supported Wall-boards that we can use and it is supported by Cisco ..
Thanks A lot,
Ahmed Salah
... View more
08-02-2016
12:42 AM
Hello Deepak,
Thanks for your reply .. actually , I have already another SR with TAC for same customer , with reporting issues also ..
I am gonna try to install ES06, as a desperate measure .. though this problem might not be related to CCX more than CUCM or even the originating party of the call ..
I am gonna enable some SIP Traces for the CUCM , and try to find if there was a multiple calls received from the PSTN Trunk , so at least to isolate the issue ..
Thanks A lot, Ahmed Salah
... View more
Created by
Ahmed Khalefa
in TelePresence and Video Infrastructure
02-17-2019
02-17-2019
Hello All, I have been testing within my lab for getting the Outbound
b2b calls working ... just for...
Created by
Ahmed Khalefa
in TelePresence and Video Infrastructure
10-28-2018
10-28-2018
Clear your Browser Cache .... faced same thing after doing the upgrade
.. Also , try to test interna...
09-19-2018
I believe the situation might be as below : Customer is in conference
with the Caller , and the IVR ...
Created by
Ahmed Khalefa
in Collaboration Applications
09-17-2018
09-17-2018
Great ..About ExpC , my bad .. though it was clear about that :*c
xConfiguration Ethernet 1 IP V4 Ad...
Created by
Ahmed Khalefa
in Collaboration Applications
09-13-2018
09-13-2018
Hello Remon ,is there a strong reason to use 2 NICs on both ExpC and
ExpE ? .. also , i can see that...
03-28-2018
Well, then you have a long night to get what you asked for ..You might
get started by gathering the ...
03-28-2018
Hi Rich,How many Applications do you have ? ..also Triggers ? .. this
will tell an idea about what i...
Created by
Ahmed Khalefa
in IP Telephony and Phones
02-07-2018
02-07-2018
Hello ,it seems that the ITSP didn't find a route for the dialed number
..Feb 7 08:22:12.387:
//1193...
05-03-2017
Hello Jim, There was no solid fix for the problem .. i just had to make
sure that all Agents' ACD Li...
11-30-2016
Hi AT, what is the version of the UCCX Server ? . is this the only
report with a problem ? .. Does t...
11-18-2016
Hello Deepak, I tested the tool , and it worked !!! .. everything is not
migrated to the Finesse DB ...
11-17-2016
Thanks a lot Deepak, I was able to find the tool , but it is stating
that it can work from UCCX 9.x ...
11-16-2016
Hello All, Appreciate if any one has any recommendation .. Even to
insert those as bulk inside Fines...
Created by
Ahmed Khalefa
in Contact Center
11-14-2016
11-14-2016
Hello All, I had a lot of search regarding this issue ... but when
moving from CAD to Finesse , You ...
Public Statistics
| Date Registered | 10-23-2010 07:02 AM |
| Date Last Visited | 07-24-2019 02:49 AM |
| Total Messages Posted | 126 |
| Total Helpful Votes Received | 119 |
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