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Hello All,
I have been testing within my lab for getting the Outbound b2b calls working ... just for testing the feature ..
I followed the guide , for VCS Basic Configurations , also MRA deployment as this deployment is done on top of MRA ..
My q...
Hello All,
I had a lot of search regarding this issue ... but when moving from CAD to Finesse , You have to re-add all Not-Ready and Wrap-up codes .
is there a way of exporting those codes ? .. even from the CLI .. ? DB ?? ..
Thanks A lot,
Ahmed Sala...
Hello All,
One of our customers has UCCX "11.0.1.10000-75" in HA Mode .
recently , the customer is complaining from a strange issue , randomly , a Call comes into the system , and it rings multiple agents in sequence with 1 second in between , so eac...
Hello All,I have a UCCX version 11 , and trying to load the ThickClientScreenPop Gadget ..as per the guide inside the PDF , we will need to upload below files into the Finesse 3rdpartygadget directory , as attachedThe Jar file "JavaScreenPop.jar" is ...
Hello All,
Recently , one of our customers purchased a 3rd Party SIP Phones , and they are registered to the CUCM as 3rd Pary Basic SIP Phones ,
Phones are working normally , without any issue , till the customer discovered an interesting issue ..
Wh...
Hi Brian,i found your script on github .. it seems that after certain version for CUCM , the logic inside the script won't work .. by any chance you have an updated version of that ?
Thanks
Any chance you know the link for that session ? ..TECUCC-2606.pdfi search for it many times .. but no luck , i can find that PDF file only .. but not the session video ..
I believe the situation might be as below : Customer is in conference with the Caller , and the IVR .. and the caller was asked to enter sensitive information .. like Credit-card number or pin .. the problem might be related to the fact that the Agen...
