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Ahmed Khalefa
‎02-18-2020
Beginner
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100 Helpful Vote
1 Accepted Solution
30 Helpful Vote
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1 Helpful Vote
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Member since ‎10-23-2010
126
Posts
144
Helpful
2
Solutions
Certifications
Understanding of Cisco Network Devices
Cisco Certified Specialist - Security Core
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist - Collaboration Core
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Expressway-E Outbound Call test via Locate

Created by in TelePresence and Video Infrastructure
02-17-2019
02-17-2019
Hello All, I have been testing within my lab for getting the Outbound b2b calls working ... just for...

Re: CMS 2.4.1 WebRTC via Expressway problem

Created by in TelePresence and Video Infrastructure
10-28-2018
10-28-2018
Clear your Browser Cache .... faced same thing after doing the upgrade .. Also , try to test interna...

Re: Is there any way we can disable the DTMF tones to be heard by the agents when the users enter the informatio

Created by in Collaboration Applications
09-19-2018
09-19-2018
I believe the situation might be as below : Customer is in conference with the Caller , and the IVR ...

Re: Jabber failed to login through MRA

Created by in Collaboration Applications
09-17-2018
09-17-2018
Great ..About ExpC , my bad .. though it was clear about that :*c xConfiguration Ethernet 1 IP V4 Ad...

Re: Jabber failed to login through MRA

Created by in Collaboration Applications
09-13-2018
09-13-2018
Hello Remon ,is there a strong reason to use 2 NICs on both ExpC and ExpE ? .. also , i can see that...

Re: CCX 10.6 script management

Created by in Contact Center
03-28-2018
03-28-2018
Well, then you have a long night to get what you asked for ..You might get started by gathering the ...

Re: CCX 10.6 script management

Created by in Contact Center
03-28-2018
03-28-2018
Hi Rich,How many Applications do you have ? ..also Triggers ? .. this will tell an idea about what i...

Re: SIP/2.0 404 Not Found - CUCM_TO_CUBE_ITSP Provider

Created by in IP Telephony and Phones
02-07-2018
02-07-2018
Hello ,it seems that the ITSP didn't find a route for the dialed number ..Feb 7 08:22:12.387: //1193...

Hello Jim,

Created by in Contact Center
05-03-2017
05-03-2017
Hello Jim, There was no solid fix for the problem .. i just had to make sure that all Agents' ACD Li...

Hi AT,

Created by in Contact Center
11-30-2016
11-30-2016
Hi AT, what is the version of the UCCX Server ? . is this the only report with a problem ? .. Does t...

Hello Deepak,

Created by in Contact Center
11-18-2016
11-18-2016
Hello Deepak, I tested the tool , and it worked !!! .. everything is not migrated to the Finesse DB ...

Thanks a lot Deepak,

Created by in Contact Center
11-17-2016
11-17-2016
Thanks a lot Deepak, I was able to find the tool , but it is stating that it can work from UCCX 9.x ...

Hello All,

Created by in Contact Center
11-16-2016
11-16-2016
Hello All, Appreciate if any one has any recommendation .. Even to insert those as bulk inside Fines...

UCCX Export Wrap-up and Not-Ready Reason Codes

Created by in Contact Center
11-14-2016
11-14-2016
Hello All, I had a lot of search regarding this issue ... but when moving from CAD to Finesse , You ...

This is an update for this

Created by in Contact Center
09-20-2016
09-20-2016
This is an update for this issue .. So , I enabled the Traces on the CUCM Nodes , and got them .. th...
Public Statistics
Date Registered ‎10-23-2010 07:02 AM
Date Last Visited ‎02-18-2020 03:21 AM
Total Messages Posted 126
Total Helpful Votes Received 144
Helpful Votes Given To
Helpful Votes From