CVP Error 10

[Muhammed Ashiq]

Hi,

We have UCCE solution and while agent trying to conference the call of customer with an IVR application using CTI RP it is failing.

Up on checking we found the CVP log returning user.microapp.error_code: 10 and conference is not happening. As per Cisco Document user.microapp.error_code: 10 is 'Semantic-Runtime Error'. What could be the reason for this.

Thanks

[bill.king1]

Hi, can you provide more information, like what version of UCCE/CVP, what type of application you're calling (presumably some queue treatment for instance), etc.? Does the same application work without error if it is a regular inbound call, does this only happen with transfers for instance?

[janinegraves]

error code 10 (semantic error) is usually generated by the VVB when the
VXML code you've created has an error.

I used to see this error a lot with the old IOS VXML Gateway, where
things like invalid VoiceXML Property values caused errors (like setting
interdigittimeout to 5S instead of 5s - so case sensitivity problem).

It's pretty rarely generated by the VVB though.

Where I've seen it most often with VVB is when  one Call Studio app App1
tries to invoke another Call Studio app App2 using the SubdialogInvoke
element. In this scenario, if you App2 is requesting a Parameter in its
SubdialogStart element that doesn't match what's passed by App1, you'll
get the error.semantic - error 10.

Similarly, if App1's SubdialogInvoke element expects a ReturnValue that
isn't returned by App2's SubdialogReturn, then you'll get the
error.semantic.

My guess, is that in the Call Studio app being invoked from ICM
(GS,Server,V) - if you were to look at the CVP_Subdialog_Start element
that it might have been configured to request a Parameter. But it should
NOT do this. The CVP_Subd_Start element should never be configured to
request anything. All data from ICM is just magically available as
Session Data.

HTH

[Muhammed Ashiq]

Dears,

We had UCCE 11.6 and CVP 11.6. Upon testing m,ultiple scenario we found the issue in ToExtVXML array. If array 1 start with a numerical number it was failing (We dont know why) and we adjusted the variables in the array and now it is working.

Regards,

Ashiq

[bill.king1]

Hi @Muhammed Ashiq, so you're saying if you have Array[0] equal "application=Blah" and array [1] = "1prompt=blahblah" and you tried to call the application, it wouldn't work, but if you had Array[0] equal "application=Blah" and array [1] = "prompt1=blahblah", it always would? I've never seen that on 11.6. Is it just this application?

[Muhammed Ashiq]

Hi All,

Its all were related to Array size. By adjusting variables in arrays it worked.