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mikram
Enthusiast

CVP Handoff TCL script error

Hi,

I am having problem when bootstrap.tcl hands off the call to new-call in CVP application configuration on voice gateway. I am using same gateway for VXML as well.

The error I got when debuggin

voice application vxml

voicd application script

I see TCL Script failure
Handoff failed
Tcl script failure errorinfo:
"handoff appl leg_incoming new-call $handoffMsg

Any thoughts,

Cheers

Shahid

3 REPLIES 3
mikram
Enthusiast

Not to worry, I found out, it is calling new-call not newcall. Type error.

A+

hiteshpa
Cisco Employee

First thing to look for is that all the necessary services are configured on the gateway. Here is the list:

application
service vru-leg flash:bootstrap.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en

service new-call flash:bootstrap.vxml
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en

service survive flash:survivability.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en

service handoff flash:handoff.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  paramspace english prefix en

Thanks,

Hitesh

Note that the names of the two services:

new-call, handoff

are fixed and must be as above.

vru-leg and survivability can be called anything you like as long as you reference the service in the dial peers correctly.

I would also expect to see application sections for cvperror and ringtone (again, service name doesn't matter as long as your dial peers match).

Regards,

Geoff

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