Contact Center

Hi All,       We have currently installed IP Phones ( 6921) inside the Firewall (FWSM) for one of the project. All communications between the Phones and those registered outside are working absolutely fine. Now we are having issues when the user (usi...

Hi Experts,I am trying to build Dynamic Menu Application in CVP.Can I get some input how i can achieve this, how to design Menu Structure in Database.Let me know if anyone has already created such application.Thanks in Advance.Regards,Vinod K

Dear All, I am facing the problem, I have installed the CRS 4.x after installation Node Manager service has been crashed.. What could be the issue and how to resolve this issue.

How can I check to see if 802.1Q VLAN tagging information is being stripped from the RTP stream by the workstation's NIC?

Hello all.  We're currently working with our reseller and Cisco reps to determine if using Cisco Contact Center is right for us.  We are currently using a Nortel PBX along with portions of the Nortel CCMS system, along with their CRQM (Contact Record...

Hello,I have a customer who ordered an upgrade from 4.0.5 to 7.0.1.  We want to confirm that they are going to get the Latest Cisco OS (2003.1.5a) with the software package that they ordered?ThanksDavid

Hi,I have a small call center that was just upgraded from CCX 7 to CCX 8. It is working with a CUCM 8.0.2There are only five agents and they are all in default team. This configuration worked on CCX 7.After the upgrade, when I try to logon the agent,...

Hello,Well, as our list of issues grow's with integrated EIM, we just found out an integrated supervisor cannot 'pick' emails from the queue (as they could with email manager).Has anyone found some kind of work around for this?I have written so many ...

Hi all,Is the following possible when using nIPTAa) universal queueing?b) able to set interruptibility option?c) UCCE knows about the agent status (handling emails/chats)?d) supervisors (thru CSD / CTIOS) are able to monitor these agents?Thanks!-JT-

Agent using extension mobilty and using for taking calls using CTIOS. When agent was already on a call found a call 2 is coming to her. The call did not answer is due to communication is still on going for first call. The call 2 view is missed call o...

Hi ,   I have a customer using CUCM 7 with UCCX 7They have 150 CTI ports to UCCX.For one of the Voice Queues they wanted to limit the calls to 10 ( both working by agents and queue calls)Is that possible ?RegardsSiva

How does one determine how large they can make the http client cache memory pool without crashing the Gateway?

Hi, all.Recently we have implemented the ICM 7.5 with CUCM 7.1 and CVP 7.0(2). We have encountered strange problem whereby the VXML Server service in the CVP server (Call Server co-resident with VXML Server) terrminated intermittently. This problem h...