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Hello,I'm looking up setting my archive jobs, and it looks like you have to manually go in and delete the old completed archives when it comes time for you to want to purge the data.I can't possible think you would need to manually control running th...

My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut ti...

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?Running UCCX Ad...

We're doing a migration and our integrator has asked for text versions of our prompts.  Does anyone have any recommendations for an application that converts wav file to text ?TIA,Amir

Hi All,I'm trying to segregate the rules for the email workflow based on the origin country where it came from. A simple example would bea) if email from country A -> set priority 1b) country B -> set priority 2Is there a way to tell where the email ...

An agent can put themselves in both phone ready and email ready state...does that mean they will get both a phone call and an email at the same time?Or does it mean that if they get an email, they go to not ready state for both phone and email?If an ...

Hi,I'm trying to catch a exception type com.cisco.voicebrowser. But I don't know how can I catch it.Any ideas?Regards

Hi,Is it possible to program the UCCX to block automatically number appears in a "do not call list" from the contact campaign list ?  I have found some way do to that with ICM but not with UCCX.Thanks,

I have the Script Rep and have the Queue Stats script, but I was trying to "enhance" it a bit by having the HTTP page refresh itself every 10 seconds or so.  Does anyone have this working?  If so I would like to get a copy of the HTML page.Thank you,...

We juss switched to CCX 8.0 last week.  Everything has been working fine.  All supervisors could login and select their team which is only one called default.  Today one of the supervisors logs in to the supervisors desktop, but when selecting the de...

Hey all,is there a way to have the MOH continue to play or pause the track, play a prompt, and then continue playing where it left off?At the present time the MOH restarts after every prompt places the contact back on hold.ccx express version is 5.0(...