CVP; integrating an external standard voicexml application

[christiang]

What are the options to integrate a standard voicexml application located on the internet into Cisco CVP.

Do we need to use Call studio to build and deploy a 'wrapper' app which fetches the real application on the internet via http/s or how does it work?

Thanks

[Quigath]

You can either code up a CVP wrapper in java or, of you have a separate vxml server you can create a new ExternalScript/MicroApp in ICM. Eg: "GS,yourExternalAppAddress,V", where the Address gets appended on to your user.microapp.media_server property value.

[Gerry O'Rourke]

To send to an external 3rd party VXML server using a simple Call Studio Application and sub dialog invoke.

So from ICM / UCCE scripting - its treated the same as any CVP Call Studio Application.

Call Studio App is invoked - it goes to the external VXML, then finishes and returns variables and these can then be passed from Call Studio app back to UCCE/ICM Scripting engine.

See below.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/programming/guide/_BK_1F7FB113_00_1001-cvp-element-specifications/_BK_1F7FB113_00_1001-cvp-element-specifications_chapter_0100011.html

Gerry

[christiang]

Thanks, I'll give this a try in our test environment, the CUBE in the PCCE sandbox lab does not support VoiceXML unfortunantely.