Hi all! I have a task to move one of our customers from their current phone system (Avaya) to UCCE/CVP (v12.6). Their current setup has post call survey setup where the surveys reside in Verint (wav files, rating, reporting). Not a lot of documentation exists on that side unfortunately. I'm trying to keep the Verint PCS as is and just point to it from Cisco side. I am told on the Avaya side they do a VXMl call to a Verint URL along with some parameters appended like ANI and UCID.
Is there a way to mimic the same on the CVP side? If so, how would I go about setting this up - VXML app? Any guidance would be greatly appreciated.