Member since ‎04-17-2021

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  • 53 Posts
  • 1 Solutions
  • 10 Helpful votes Given
  • 70 Helpful votes Received
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HI., We  have a UCCE v12.6 environment. I had a request to increase the Short Call timer from 5 to 20s. I did this through Config Mgr> System Info. Also looked at the CUCM PG and our "Abandon call wait time" is already set to 20s. VRU PGs are set to ...
I have a customer on UCCE v12.6 currently and they have a requirement for outbound campaigns where they want to play 2 different messages when an answering machine (AM) picks up the call. In other words, first attempt that hits AM, play 1st message. ...
Question. I have a customer on UCCE v12.6 and we're looking at the Agent Event Detail table and when I look at an agent, I see the same reason code numbers back to back. In Finesse, I know you can't select the same Not Ready reason code that you're a...
Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get  "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...
Hi all! I have a task to move one of our customers from their current phone system (Avaya) to UCCE/CVP (v12.6). Their current setup has post call survey setup where the surveys reside in Verint (wav files, rating, reporting). Not a lot of documentati...
Community Statistics
Member Since ‎04-17-2021 12:49 PM
Date Last Visited ‎01-23-2024 08:23 AM
Posts 53
Total Helpful Votes Received 70