Member since ‎04-17-2021

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  • 48 Posts
  • 1 Solutions
  • 10 Helpful votes Given
  • 70 Helpful votes Received
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Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get  "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...
Hi all! I have a task to move one of our customers from their current phone system (Avaya) to UCCE/CVP (v12.6). Their current setup has post call survey setup where the surveys reside in Verint (wav files, rating, reporting). Not a lot of documentati...
Question regarding UCCE Queue limits. Based on the Solutions Guide, for a 12K v12.6 solution I see the System Load Limit section (table for "Maximum Queued Calls and Tasks" is 15,000. Is this a hard ceiling or just what Cisco recommend you to be at ...
Hello,We have a UCCE environment and need to connect our CVPs to a customer's Oracle DB to pull some information and am wondering if the requirements listed in this link is still current for CVP v12.6 if I'm to use the Database element within Call St...
Hello, we currently have on-prem UCCE/CVP (12.6) and CUCM (11.5) and are thinking of moving the CUCM cluster to HCS. Trying to see if anyone has been through this and have any advise or gotchas we need to be planning/thinking about. TIA.
Community Statistics
Member Since ‎04-17-2021 12:49 PM
Date Last Visited ‎02-02-2023 08:25 PM
Posts 48
Total Helpful Votes Received 70