Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be allowed or prompted for devlection via SMS.
Is there anything in the sip messaging we can look for and pass on to the contact center scirpt to decide how we are going to treat the call? We are using PCCE 12.6 2k deployment currently.