Dialog API to make a call

[ravi.kumar1]

is there a way we can use the variable within the API XML body. for example i can use below body with POST method to make a call to 35159, but i want to use a varibale instead of 35159, i tried using &call(call is a variable)

<Dialog>
<requestedAction>MAKE_CALL</requestedAction>
<fromAddress>58020</fromAddress>
<toAddress>35159</toAddress>
</Dialog>

[ravi.kumar1]

is there a way we can use the variable within the API XML body. for example i can use below body with POST method to make a call to 35159, but i want to use a varibale instead of 35159, i tried using &call(call is a variable)

<Dialog>
<requestedAction>MAKE_CALL</requestedAction>
<fromAddress>58020</fromAddress>
<toAddress>35159</toAddress>
</Dialog>

[dekwan]

Hi,

Where are you trying to execute the Dialog API? Is it in code? Or is it in a workflow?

In the pure XML string, you cannot use variables as a value.

Thanx,

Denise

[ravi.kumar1]

Under make rest call step in a script.

[dekwan]

Hi,

I haven't touched the script editor in a while, but I thought I remember being able to add variables to the body of the request and the values of the variables will be translated before the request body is sent.

From a Finesse REST API request perspective, it does not do any variable translation of the body. Therefore, the script needs to put the right values into the body before it is sent.

Thanx,

Denise