01-07-2016 05:46 AM
Hello
I was going through finesse web-services documentation, I read following:
Finesse does not support blind transfer or blind conference through the API or desktop.
But finesse do support Single Step Call Transfer.
What is the difference between Single Step Call Transfer and Blind Call Transfer?
Regards
Solved! Go to Solution.
01-08-2016 11:30 AM
Its seems a single step transfer is automatic, that it is configured to got to an agent directly.
While a blind transfer is initiated by an agent. One difference with Finesse, is that the consulting agent (the agent receiving the call from another agent) must answer the call before the transfer is made.
01-08-2016 11:30 AM
Its seems a single step transfer is automatic, that it is configured to got to an agent directly.
While a blind transfer is initiated by an agent. One difference with Finesse, is that the consulting agent (the agent receiving the call from another agent) must answer the call before the transfer is made.
05-01-2017 09:47 AM
Does anyone in the community know when Cisco will restore the basic telephony function of a blind transfer to the Finesse agent and Jabber?
05-08-2017 10:22 AM
I believe it is coming for 11.6; but no commitment there.
Rui
05-08-2017 10:48 AM
Hi Stanley,
UCCX 11.6 does have blind transfer and you will be able to use it. I am unable to comment on the Jabber part since I don’t have visibility into that, but even if Jabber is the agent phone you will be able to use blind transfer from the finesse desktop (there is a new Blind Transfer button now).
Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065
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