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Beginner

Differences between CTI OS Server and CTI Server ?

Hello community,

I've been working with CTI Desktop for a while but I'm not clear about the differences between CTI OS Server and CTI Server?

If you go to http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_8.5(x) and read note 10, they make diffrences between both products.

Thanks in advance,

Alejandro

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Participant

Hi,

 

Clients CTIOS (Agent Desktop) communicate with CTIOS Server, CTIOS Server talks to CTI Server and CTI Server talks to CUCM PG and PG connects to ICM Router for a successful agent login.

 

CTIOS Client >>>> CTIOS Server >>>> CTI Server >>>> CUCM PG >>>> ICM Router   

 

Finesse Client >>> Finesse Server >>>> CTI Server >>>> CUCM PG >>>> ICM Router  

 

Thanks,

MAR

View solution in original post

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Beginner

CTI Server was the original CTI interface into ICM.  It uses a network communication protocol, GED-188 I believe, for communication between the client and server.  This is relatively difficult to program against.  CTIOS and it's related SDKs were developed to provide an easier method of developing desktops and integrating desktop applications.  CTI Server communicates with ICM, CTIOS Server communicates with CTI Server, and desktop applications using the various SDKs communicate with CTIOS Server.  Cisco may be looking to get away from CTIOS Server in the future because of their decision to integrate Finesse with CTI Server rather than CTIOS Server.  Hope that helps.

View solution in original post

5 REPLIES 5
Highlighted
Participant

Hi,

 

Clients CTIOS (Agent Desktop) communicate with CTIOS Server, CTIOS Server talks to CTI Server and CTI Server talks to CUCM PG and PG connects to ICM Router for a successful agent login.

 

CTIOS Client >>>> CTIOS Server >>>> CTI Server >>>> CUCM PG >>>> ICM Router   

 

Finesse Client >>> Finesse Server >>>> CTI Server >>>> CUCM PG >>>> ICM Router  

 

Thanks,

MAR

View solution in original post

Highlighted

Updated with Finesse.

 

Thanks,

MAR

Highlighted
Beginner

CTI Server was the original CTI interface into ICM.  It uses a network communication protocol, GED-188 I believe, for communication between the client and server.  This is relatively difficult to program against.  CTIOS and it's related SDKs were developed to provide an easier method of developing desktops and integrating desktop applications.  CTI Server communicates with ICM, CTIOS Server communicates with CTI Server, and desktop applications using the various SDKs communicate with CTIOS Server.  Cisco may be looking to get away from CTIOS Server in the future because of their decision to integrate Finesse with CTI Server rather than CTIOS Server.  Hope that helps.

View solution in original post

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Beginner

Thanks both, now I see crystal clear.