Good morning all , I am new to UCCX .
I am familiar with UCCE , PCCE for failover scenario . My doubts is UCCX finesse failover .
UCCE - If primary finesse fail or service interrupted - all the agents will redirected to secondary finesse a...
UCCX 10.6 (SU1)
I enabled Finesse from the CLI on both nodes. I created a new team with agents in CAD to test in Finesse. Idea is to build and test using a made up team and then migrate other teams over to Finesse when ready. I am unable to find a...
Hello,
I am running an upgrade from UCCE 9.0(3) to 11.6.
For migration HDS and Logger databases from version 9 to 11 with EDMT (via version 10.5) I tried to use advice from https://supportforums.cisco.com/t5/contact-center/ucce-v9-to-v1...
Hi,
Does anyone know of a query that I can run that will show me what ICM script node the call was last seen at?
I find live monitor to busy to pin point where a particular call is ending up.
Thanks
Hello,
Is it possible to override the RCK seed value (the initial value when RCKD increments)?
For a short period, while migrating traffic from older UCCE1 to new UCCE2, two separate UCCE instances will handle calls. During that migration period re...
Getting the error USER not Authenticated as HTTPS Rest Response is::401. CCX version 11.6 CUCM version 11.5.
The pop up error says invalid user or password. Logging in anonymously?
I get it with servers name by hostname or IP address.
User I ...
Hi All,
UCCX :Version: 10.6.1.11001-31
We have changed the Agents from CAD to Finesse some weeks ago and now I have the following question and hope somehow can help me:
We use Chrome as browser and would like to know if we have any possibility...
Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP. I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of...
Hi On release notes it is said that Social Miner-UCCX chat (officially) only supports IE 10-11 and Firefox Enhanced Support Release 31. These days, other browsers like Chrome, have a big chunk of the market and since Social Miner uses JQuery we ...
Hi all,
I'm trying to configure a CCX 11.5 with a Social Miner 11.6 (both not installed by me) to achieve mail management.
Everything looks good from the Social Miner side and from the CCX side, no errors.
On the Finesse I always get the message "C...
We have set up Razor SQL to reach the uccx informix db and run a Stored Procedure report (CUIC historical report provided the stored procedure).
We would like some vbscript or some script to run this report automatically each night. No manual inte...
I am a novice when it comes to writing a sql query. I have a CUIC Historical Report. I want to connect via ODBC to UCCX and do the sql query equilvalent of that report. (I am connecting fine to the UCCX).
When I run the report in CUIC and clic...
I'd like to provide call center managers a way to be able to modify select UCCX application parameters on their own. I know this can be done via a script where info is given via the phone which is saved to a document in UCCX which the main applicatio...
UCCX 10.6
We are getting a lot of Certificate errors when connecting to Finesse using Internet explorer 11. We have been working with Cisco TAC for a fix for over a week and we still cannot get it operational.
The way certificates work is confusing a...
Our current UCCX call center agents use Cisco Agent Desktop. There is a project to migrate them to the UCCE platform, but it is going slowly. I need to know the issues and support concerns, including any critical dates that will affect these call c...
