Documentation mistakes in CTI Server Message Reference Guide

[dongzhao2024]

Dear Cisco team, 

I noticed some mistakes in our latest CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1).

More specifically, in the CallType Values

1. There are two same CallType CALLTYPE_NON_ACD for value 27 and value 38.

2. There are two same values 27 for CallType CALLTYPE_NON_ACD and RESERVATION_PREVIEW.

You can find this in below link: 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/reference/guide/ucce_b_cti-servermessage-reference-guide-for-1261/ucce_b_cti-servermessagereferenceguideprotocolversion24-for-1261_ch...

As well as the highlighted screenshot:

Please help to fix them to avoid future confusion. 

also cc @dekwan 

Thanks

Dong

[bill.king1]

Thank you for posting these, but you'll probably need to submit a TAC case for a documentation defect for Cisco to pay attention and fix these.

[dongzhao2024]

Thanks @bill.king1 for the great call out!

I searched online how to create a TAC case and based on https://www.cisco.com/c/en/us/support/docs/instructions-guides/220312-open-a-tac-support-case-for-fast-dedica.html

it shows "

Requirements

In order to open a Cisco Technical Assistance Case (TAC), you must have a support contract or product under warranty.

"

We do not meet that requirement, but let me try to see whether we can ask our customers who meet this requirement to file a TAC to Cisco.

Thanks

Dong

[Roger Kallberg · Accepted solution]

You can also use this option on the document itself to provide the feedback.

 

[dongzhao2024]

Thank you @Roger Kallberg for the great suggestion! I submitted my feedback there: 

[dekwan]

Hi @dongzhao2024 ,

Thanks for the cc and thank you for reporting these issues as well as submitting the feedback. I will also forward this to the documentation owners so that they can take a look at the issues.

Thanx,

Denise