04-27-2018 01:30 PM - edited 03-14-2019 06:09 PM
So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen. Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-center/
Is it possible to do this in AQM as well or do you need some sort of analytics engine behind it?
Solved! Go to Solution.
04-28-2018 08:44 AM
04-28-2018 08:44 AM
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