06-15-2022 08:09 AM
Does Calabrio One Call recording support stereo recording for UCCX?
06-15-2022 05:09 PM
If you don't get a response here, you may have better luck on the Calabrio community page https://calabrio.influitive.com/forum/
06-20-2022 06:06 AM
You are limited by the source media which is the PSTN connection. Until that changes, there wouldn't be any point in trying to record higher quality. That is why the 64k prompts are encoded like this.
spell.wav: RIFF (little-endian) data, WAVE audio, ITU G.711 mu-law, mono 8000 Hz
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