Play greeting to an outbound call

[pfbartholomai1]

Hello,

I know AgentGreeting isn't supported for Outbound Calls, and I understand why.

I used SocialMiner's Callback application for my Courtesy Callback feature and I would like to see if anyone has been able to create a three way call within CVP/ICM.

What I really need to happen is send the call to Label 1 (Includes the Caller number, from ExtVML) and then conference/consult Label 2 (include my DialedNumber for Agent Greeting; 'PlayAgentGreeting')

I wonder if someone has been able to complete this task before?

Thanks

Paul

[f.lemieux]

Hi Paul

We are looking to do the samething in our call center.  Were you able to make it work?

Regards

Francois

[PTS]

Replying to a old thread just in case today also someone needs this feature :

Please check out below link for the Cisco 3rd party solution "MARS Agent Greeting" 

https://community.cisco.com/t5/collaboration-voice-and-video/agent-greeting-for-outbound-amp-inbound-calls/ta-p/4577735