Does CUCM 12.0 compatible with UCCX 11.5

[herus]

Hello everyone,

I just want to make sure, because I still confused reading the datasheet.

Does CUCM 12.0 compatible with UCCX 11.5?, or do I need to upgrade UCCX to 11.6?

Thank you in advanced.

Regards

[david.macias · Accepted solution]

You have to go to UCCX 11.6.1 https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html

david

[herus]

Thank you for your reply, could you explain what is the different between table "solution product and component" and "workforce optimization compatibiliy" in this link

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_5_1.html

Because in the table "solution product and component" did not mention cucm 12.0, but in the "workforce optimization" table, it look compatible with cucm 12.0.

I plan to upgrade CUCM from 11.5 to 12.0 due to migrate to smart licensing. Meanwhile in my environment we have UCCX 11.5

please your advice

[david.macias]

Workforce optimization is another product that sits on UCCX and UCM that has different compatibility.

david

[herus]

So which mean, UCCX 11.5 does not compatible with CUCM 12.0?, because in the table "solution product and component" of UCCX 11.5 did not mention CUCM 12.0.

Please correct me if I am wrong.

[david.macias]

Exactly right!

david

[herus]

Ok then, thanks david.