07-16-2018 02:02 PM
Two questions with regards with the HTTPS:
1) We are implementing the https access for sending the Rest API requests to the Finesse
Does the Finesse in UCCE 11.6 require or may require the mutual certificate authentication so the client application needed to send its certificate to the server (Finesse)?
If the answer is yes - what kind of certificate is required by Finesse and how to obtain it?
2) Also we need to utilize the XMPP transport for the Finesse-> client notifications. What needs to be done on a client side so all the real time event were sent over https? - Is that how it works by default or we must deploy the BOSH transport so the https was invoked?
Thanks,
Vladimir Bashin
07-16-2018 02:35 PM
Hi Vladimir,
1) If you are sending REST API requests to Finesse using the https, you shouldn't need the mutual certificate. The client application will need the Finesse certificate only. This can be mimic'ed with Postman where you only need the certificate in the Postman certificate management
2) If you want to send XMPP messages via HTTPS, you can see the documentation here: https://developer.cisco.com/docs/finesse/#connect-to-xmpp-over-tcp
Thanx,
Denise
07-16-2018 02:42 PM
Thank you very much, Denise !
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide