Is there a way to force the agent to LOGOUT in some way ?
This situation could occur when an agent is connected to FINESSE "A" and is suddenly disconnected because of a network or FINESSE server breakdown. Then whenever the agent try to log in again to FINESSE "B" you may get the duplicate AgentID
This API forces a sign-in. That is, if the user is already signed in, that user is authenticated via the sign-in process. If the user's credentials are correct, the user is signed in again but the user keeps the current state. For example, if a user signs in, changes state to Ready, and then signs in again, the user remains in Ready state.