Hello all,I have 3 supervisors in the same team. How can each supervisor sees all the agents live data in a gadget except the data of the 2 other supervisors ?Is there a way to filter only agents and not supervisors in XML layout ?Best Regards,Elie
Looking for some assistance please, I have followed instructions from the UCCX Admin Guide and Context Service Help Central support yet the registration is getting failed when i try to register using Finesse Admin Page.I have created organization and...
Hi AllI am .NET developer.Recently started working on Oracle Cloud media bar integrations with Cisco Finesse.I am using RestSharp library to do REST API call to Finesse server (successfully).Now, something XMPP come into the picture where I want to s...
If a CVP Call Server no longer has a Connection with the A or B side VRU PG, it's ICM Stats changes to Partial Service as per below screenshot. ( Screen shot taken from http://<cvpserver>:8000/cvp/diag )What I am surprised about is that while in this...
Hey All,I couldn't find any information about the upcoming Finesse Version 12.0.I've seen a couple of screenshots of the new Finext client and no I wonder, if the GUI is still based on OpenSocial Gadget Container Framework or if we have to rewrite al...
Hello the Finesse Gurus, When testing the Blind and Attended Transfers with the online Cisco UCCX 11.6 sandbox lab I’m getting a pretty strange results:Blind Transfer – works Ok both with three Cisco Finesse Virtual Agent desktops (10.10.20.12, 10....
We have built custom app using Finesse Rest APIs and it is deployed in AWS. we are observing 200/202 response for CORS (HTTP Options) Calls from Finesse Rest API (GET/POST/PUT HTTP Methods). But in Finesse server logs we have observed HTTP options ca...
Using Finesse 10.5 and CUIC 10.5 when we place a permalink of CUIC into Finesse gadget as in Figure 1 below the Finesse gadget request for CUIC login and we are unable to press 'login' button (button inactive). Please help about this issue.Figure 1: ...
We have a web service created with PeopleSoft for an oracle DB and it is not allow us to enter a value for the rectype.We go to the configure request parameters, and the fields are all grayed out, and right clicking does not do anything.I add the web...
I am writing a tool bar to interface into the customers CRM system to handle callback and cold callingThis is all working OK in that I can get the call and dial the number. What I am trying to do is to pop a web page in the "Cold Calling" tab to disp...
Hi All,Did anyone face issue with the audio file readback. A part of the audio file is not audible. This issue happens very randomly. For example, if the verbiage of an audio file is "Welcome to IVR Demo", we just hear part of the audio content "Welc...
I faced a problem to deploy the following jars with my application on CVP 10.5 server {oracle drivers ( odbc14 , odbc5 ,odbc6 or odbc7) Apache Commons DBCP ( 2.0.1 , 1.4 , 1.3 or 1.2)com.ibm.mq.jar}and i get the following log on global error logger ...
HiI am using Finesse 11.6 with ACD. From what I understand the assignment to the queue is through the skills of the agent. The question is. The information that I bring in User in getQueues is the queue to which the agent was assigned when answering ...
Hi everyone, Do you know if it is possible to modify the toast notification to contain info besides the caller ID? I'd like to add data from a PV to display caller name, as defined in the ICM script. Thanks!
Hello ,We have a small issue with finesse call control gadget for finesse 11.5in Google Chromewhen we open the gadget for outbound call as per the below image Then after we close the call control gadget , there is big space remain on the screen as pe...
