EIM 4.3.X Creating Custom attribute Failure

[matthewpage]

Hi All

Has any one been able to use the custom attributes feature of EIM under Tools? When ever i add a custom attribute and press save the IE Page is just constantly loading and the attribute never saves. I have tried leaving it for ages but it eventually just times out. I am just trying this in my lab at the moment for a customer POC. If any one has a lab of 4.3.X can they try this out? I do not recommend doing it on a live system as if it works you will not be able to delete the new field :-).

If not i think a TAC case will be the only option :-(

Thanks,

Matt P

[geoff]

The only thing we have done under Tools is activate the multiple languages, and check the configured hot keys (F2, F3) for creating a new outbound activity.

What is the purpose of creating a custom attribute? Where do you intend to use it?

I do have 4.3 ES4 in the lab.

Regards,

Geoff

[matthewpage]

Hi Geoff

It allows us to store more information about the activity and then we can re use this else where such as Marcos, Replies, Searches etc.

Do you think you could try adding one? If you go to Tools - Partition: Default - Business Objects - Attribute Settings - System

If you select Activity Data from the list and try adding a custom attribute to it. When you press save that is where it seems to just hang.

Thanks,

Matt

[egain_karthik · Accepted solution]

After you create the name are you hitting enter so that the custom atrribute is now part of the list and then hit save?

If still a problem you should report this in to be looked into. Creating custom attributes is not a problem on 4.3.1 or 4.3.2

[geoff]

After you create the name are you hitting enter so that the custom atrribute is now part of the list and then hit save?

Good point. Getting the right technique with eGain is essential.

It is needed where ever you have to do this - workflows, data access links, data usage links etc. Even when you are experienced, it's possible to forget, save the item and come back later and find that the item has not really been added to the list.

Thanks for chiming in, egain_karthik. Hang around please.

Regards,

Geoff

[matthewpage]

Cannot believe i forgot that! It is the same as the workflows. Well at least i can create an attribute now :-). Any idea how i create the database indexes so i can search on it?

Thanks!!