EIM and UCCE 7.5 NIPTA and NIPTA agents

[zjwalsh]

If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.

[Marek Vrabel]

Is agent possible to log in to Agent console, when he/she is in both types of skillgroups (IPTA and nIPTA)?

[geoff]

zjwalsh wrote:
If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.

I never liked the NIPTA set up and could not quite see the use of this. But if I remember my eGain training correctly, it's not possible for an ICM integrated agent to have a NIPTA skill.

Regards,

Geoff