cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
960
Views
0
Helpful
2
Replies

EIM and UCCE 7.5 NIPTA and NIPTA agents

zjwalsh
Level 1
Level 1

If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.

2 Replies 2

Marek Vrabel
Level 1
Level 1

Is agent possible to log in to Agent console, when he/she is in both types of skillgroups (IPTA and nIPTA)?

geoff
Level 10
Level 10

zjwalsh wrote:

If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.

I never liked the NIPTA set up and could not quite see the use of this. But if I remember my eGain training correctly, it's not possible for an ICM integrated agent to have a NIPTA skill.

Regards,

Geoff