Contact Center

Hi All,I have a few questions about WFO and in particular licensing for AQM and CR.1. If i purchase the AQM license (with the PRE lic) does the AQM licene include CR, or do i need to include the CR licenses also?2. Upgrading an existing UCCX 7.0 ENH ...

Hello all,I have a requirement where the customer has an existing IVR where Lotus Agents provides customer account information via HTTP repsonses. I have been tasked to build a ccx script which request customer to enter account number and zip code. F...

Hello,between the different WIM chat templates pages, there is the "off hours" template page.my question is that if i am not configuring anything in the calendars/ day labels/ shift labels, why should i face the 'off hours' page template when i am tr...

Hello, is it possible to prevent agent from modifying SLA manually? (right now, agents are modifying the SLA level of some activities on the Information:Activity pane, under the "due on", "due at")Thanks for any advice.Michal

Hi Members,In the HDS database there is a table Skill_Group_Interval where i have the value as NULL for the field RouterDelayQAbandTime for all the IntervalsDo i need to change any config inorder to get that data populated.From Schema I could find th...

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is no...

Hi Guys,My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem? Thanks,Wilson                 

Anyone knows where can I download the korean version of the above user guide?       

One of my customers asked me to implement a contact center for them, the main issue is he needs to authenticate callers (customers) before putting them in the queue, in this way only the customers who have a support contract can call the CC. Can you ...

UCCX 8.0.2SU4I am trying to use java methods to read an xml file out of the Document repository.  I was able to do this in UCCX 7 and prior, but in 8 it seems i need a different file path syntax for the 'java.io.file' variable.Example:I would like to...

Hello,We are recently getting an issue with couple of End Users. They go to "Not Ready State" and calls still ring on their extension. Anyone has any clues? I did RMJTapi Sync. I checked their device in CUCM. They are in proper groups. This is only h...

Hi All,We trying to install router / hds components in various server, we are getting the following error during the installationAn unexpected error has occurred. The component(s) may or may not have been saved properly. check the logs named Websetup...

Dears , i have question and i hope to find answer from ournet-workers , i am a admin for a huge wireless network consist of 6000 AP , 24 WLC , 2 WCS , i am facing a prob---Posted by WebUser Saad Alnoaimy from Cisco Support Community App

Hi.I have a CCX 8.5 configured to record on demand. The system was working properly, but today stopped working recording system.When I run the button to record, appear the error: "Problem with recording service".  I am using desktop monitoring for re...