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Well my math and lack of documentation compete always, so trying to find max number of CSR's one can have, I understand it depends on ucce/ICM environment.A cucm cluster with 8 subscribers fully loaded hw etc and moderate CSR skill sets and average n...

I currently have a script that once a call is queued I play a prompt, then put the call on hold, I then have a delay step for 60 seconds, then unhold the call and play another prompt.  I have 4 scripts that are all doing this correctly.  I have one s...

Hello All,I have not had too much experience with CUIC so I was wondering if there is a historical report that will identify calls either direct to and Agent line (not via call type) or would like wise indicate an outbound call??? I am assuming that ...

I have a requirement from my client to allow read access to the UCCX database for Dacon Wallboards and to run reports like on their legacy 4.1 IPCC. UCCX System version: 8.5.1.11002-22I have found a similar request on the forum (below) but not for th...

Hi All!    I'm a novice at scripting and have to edit an advance (for me) script for uccx version 8 and was wondering if anyone had an example script for an emergency script that would edit a status.xml file (changing the text from "open" to"closed f...

Hello All ,Delay Step in the UCCX Sript is not playing music , I think My UCM7 is not configured to play any MOH but I have doubts some time back its used to play music when call is in delay step but not now. Could you please some help me out, How to...

Does the BiB do multiple stream media forking?We need to know if call recording platforms using Dual Media Stream/Built in Bridge recording will capture the CVP Agent Greeting as part of the call recording or not.Or does the Recording Server have to ...

We are trying to write some custom java classes in uccx 8.5 and are running into troubles.What version of jdk should the classes be written in?  we are seeing 1.4 and 1.6 in the documentation.Is there format that the classes should be written in?Is t...

Hi,Can anyone help me with the installation of Finesse.I followed the installation guide but i couldn't finish the installation because the DNS server, which is Mandatory for Cisco Finesse.I used the DNS of my Domain Controller.Any idea what i did wr...

Hi all,I have received following debug from isdn q931. as any calls couldnt be established. what is the problem ? I have as5350 gateway.Protocol Profile = Remote Operations Protocol0xA13702029FBE060A2B0C028853033601010130250A0104042000140800080400030...