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Hi,Can anyone help me with the installation of Finesse.I followed the installation guide but i couldn't finish the installation because the DNS server, which is Mandatory for Cisco Finesse.I used the DNS of my Domain Controller.Any idea what i did wr...

Hi all,I have received following debug from isdn q931. as any calls couldnt be established. what is the problem ? I have as5350 gateway.Protocol Profile = Remote Operations Protocol0xA13702029FBE060A2B0C028853033601010130250A0104042000140800080400030...

Hello,This occured in my Lab Env. while testing (CVP all in one box).After a forced delete of the Reporting Server, the Call Server state did not change from the Down state to the Partial or Up state.Error : Opsconsole Control Center:  Call Server st...

Hi folks,We're upgrading from UCCX 7.01SR5 to UCCX 8.5.1SU3 in a virtual machine and would like to build the new virtual to test scripts and familiarize ourselves with it.Can we run the pre-upgrade tool multiple times on the 7.01 server?  We'd run it...

Hi Techies,All incoming calls stucked in Virtual Hold, unable to go through. CVP - Dropped Calls .Now working fine after Restart of CVP1 server, I am just Looking for root Cause ??Thanks!!!Shridhar Reddy

Hello, Issue: The time showing on the Historical Reports are not correct Error message/issue description:While  comparing the recorded calls from QM Management Destop system to the reporting system the timings on the historical reports appear to be a...

Hello, Issue: The time showing on the Historical Reports are not correct Error message/issue description:While  comparing the recorded calls from QM Management Destop system to the reporting system the timings on the historical reports appear to be a...

Has anyone created a custom script that would include a variable to send out a faxed form to customers?  From what I understand, business leads and/or customers would pull information from iSeries and if the customer wants, can receive a faxed form t...

I've got a very basic question....I understand how TRs work but I'm wondering, if I have 20 translation routes in a single Route, what is the process it uses to select TR1 or TR2 or TR 3.....?Is it as simple as call 1 gets TR1, call 2 gets TR2 etc?

Hello everyone,Is it possible to configure UCCX so that for every abandoned call it sends an e-mail to supervisor with the calling number?thank youMarcos

If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.