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Hello,between the different WIM chat templates pages, there is the "off hours" template page.my question is that if i am not configuring anything in the calendars/ day labels/ shift labels, why should i face the 'off hours' page template when i am tr...

learnsec by Level 1
  • 990 Views
  • 3 replies
  • 0 Helpful votes

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is no...

One of my customers asked me to implement a contact center for them, the main issue is he needs to authenticate callers (customers) before putting them in the queue, in this way only the customers who have a support contract can call the CC. Can you ...

Hi        ThereI am using uccx 7 and having a requirement to play different prompts for callers in the same queue.For example, the first caller will hear "you are the first caller" and the second caller will hear "you are the second caller".I have th...

yixiu0317 by Level 1
  • 2095 Views
  • 4 replies
  • 0 Helpful votes

Hi All,We trying to install router / hds components in various server, we are getting the following error during the installationAn unexpected error has occurred. The component(s) may or may not have been saved properly. check the logs named Websetup...

Dears , i have question and i hope to find answer from ournet-workers , i am a admin for a huge wireless network consist of 6000 AP , 24 WLC , 2 WCS , i am facing a prob---Posted by WebUser Saad Alnoaimy from Cisco Support Community App