Can UCCX send e-mails?

[mnkojima]

Hello everyone,

Is it possible to configure UCCX so that for every abandoned call it sends an e-mail to supervisor with the calling number?

thank you

Marcos

[Tanner Ezell]

Yes, you'll need Premium licensing (I don't recall if it works with

Enhanced). Catch on the Contact Inactive exception, then use the eMail

steps to generate an email.

HTH

Tanner

[Anthony Holloway]

I would like to add...

If you do not have premium licensing (which unfortunately is not a la carte), you can implement an e-mail solution by introducing a man in the middle solution.

This works with the URL[] document in UCCX, and you send along the from, to, subject, and body to the web server, and the web server performs the action of sending of the email to the mail server.

UCCX -> HTTP GET/POST -> Application Server -> SMTP -> E-Mail Server

[Andrew Skelly]

Yes with premium licenses only though.

Not sure what version you are running, but information about the email steps and configuration can be found starting at page 2-91 (slide 109)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

[Gergely Szabo]

Hi,

also, if you don't have Premium, but you do have Enhanced, you can use (apart from Anthony Holloway's solution) some Java to craft a simple SMTP session.

G.