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Hello,
I'm "playing" with a new multichannel (voice, email, chat) UCCX ver 11.6.
In previous releases (ver. <10.6) there was a dropdown menu with options and one of the option was Cisco Desktop Administration.
In the newest UCCX (ver. 11.6) I canno...
Hello,a month ago, I’ve upgraded UCCE at a customer. I did a technology refresh upgrade from version 8.5 to version 10.5. After the upgrade, the customer decided to test newer UCCE before going to production and keep using UCCE 8.5 for a while, just ...
Our customer needs, the Personal callback should be dialed using agents' phones = DirectPreview dialing mode.In customer's environment (UCCE v8.5), there is SCCP Dialer and for personal callback VIP30 lines are being used - Preview mode. Q1: I think,...
Hello,in Cisco Unified Email Interaction Manager (CUEIM) in agent console in Main Inbox tab, when agent gets new activity (email) agent can reply, reply-all, forward and redirect email. I know how to disable the whole roll-down menu (the reply, reply...
Hello,our customer runs 11.6(2) and ask us to disable downloading the transcript. I found there is an open Csico bug: CSCvb80914. I am not sure there will be released UCCX or SocialMiner in version 11.7.Is there any way to disable downloading the cha...
Hello Ryan,were you able to do it? I am facing the same scenario. Customer wants to trigger chat without filling in any form (Name, problem statement...). With just clicking on the Start chat button. I am trying to "customize" the generated html sour...
Hello,
I understand, Finesse will not have 100% feature parity to CAD/CSD, but some of the features (for example: sending automatic response to customer, forwarding deleted emails to configured email...) are the features, why customers have decided t...
