Is there any way I can run additional steps after ending the call from Agent to customer. The goal is that, the call status with call duration must be passed to a third party app in real-time. One way I thought is that, if I periodically check db_cra for call reports, count them and grab newly added, I can pass it. But I think thats not a good solution.
Running UCCX 8.
Solved! Go to Solution.
I am not shure
may be turn on CDR
or from a third party voice recording software wich records all calls in database
Thanks for your replay, but I think it's possible to catch the hangup if the caller is still connected to an application, I mean he/she isn't redirected to the Agent, cos after that, Application losts control of Call Contact. Also not sure about that.
What I thought another solution is that, set customcallvariable, and add a call hangup action to
CAD that informs third party server about the call termination with customcallvariable set. I think I will choose this way if cant find better one.