02-07-2019 10:15 PM - edited 03-14-2019 06:46 PM
I am facing issue with the Cisco Finesse Login Getting an Error msg,
"The Device associated with that extension or dial number is invalid"
We are using Cisco Finesse Version 10.5
Cisco ICM 10.5
Cisco CUCM 10.5
We configured PG1a as CUCM in ICM with Peripheral ID 5000
CTI server configured port no. 42027
DB Port 1433
In CUCM created Application user Named as "ICM61" where we added IP Phone Devices in associated device option
Solved! Go to Solution.
02-13-2019 07:50 AM
Hi,
Try the below and see if that helps.
On CUCM > Device > Device Settings > Common Device Configuration > Add New > Under Common Device Configuration Information > IP addressing Mode > Change it from 'IPv4 and IPv6' to IPv4 Only.
And apply the newly create common device configuration to a phone and retry logging in.
02-08-2019 01:09 AM
Is it new or old setup .
If new please check the below settings.
If it is old setup
Remove the device from CUCM PG user under controlled devices list
Restart the phone
Add it again into PG user
Try to login
If not succeed , please share Jtapi and CTI server dump logs.
02-12-2019 11:35 PM
Hello Rama,
ICM configuration manager – List tools – Agent Target rule – check the Routing CUCM routing client entry and Extension range
Yes in Routing CUCM Client CUCM_RC & VRU_RC are already added.
Extension Range also already configured from 4000 to 5000
ICM configuration manager –Explorer Tools – PG Explorer – Advanced – Check agent targeting rule mode * Rule Preferred
In CUCM_PG -> Advanced Tab -> Agent Targeting mode -> Rule Preferred
CUCM – go to PG application user and check the Groups and roles – add * Standard CTI related groups
Below are the roles already configured
Standard CTI Alloaw Call Monitoring
Standard CTI Alloaw Control of All Devices
Standard CTI Enabled
Check Agent PG – Jtapi and PIM status
UP & Active
Download Jtapi client from CUCM and install in agent PG
Same was already configured..re installation done once again
Cisco Finesse cfadmin page – check domain, user name and password is correct
Domain Name, User Name ,Password are correct
02-13-2019 04:47 AM
Hi Vijay,
could you please let us know if it for a single agent or complete setup?
If it single agent, all of the check has completed as Rama mentioned, did you try to de-associate the IP phone in question from ICM JTAPI user and re-associate it?
if still got the problem, I suggest you perform the PG reboot on both sides.
Regards,
Shalid
02-13-2019 10:59 PM
Hello Shahid,
Along with the previous steps that was checked ..i also checked but issue still persist.
1. de-associate the IP phone in question from ICM JTAPI user and re-associate it
2. PG reboot on both sides.
Issue got resolved after performing below steps , thanks for your support
On CUCM > Device > Device Settings > Common Device Configuration > Add New > Under Common Device Configuration Information > IP addressing Mode > Change it from 'IPv4 and IPv6' to IPv4 Only.
And apply the newly create common device configuration to a phone and retry logging in.
02-13-2019 07:50 AM
Hi,
Try the below and see if that helps.
On CUCM > Device > Device Settings > Common Device Configuration > Add New > Under Common Device Configuration Information > IP addressing Mode > Change it from 'IPv4 and IPv6' to IPv4 Only.
And apply the newly create common device configuration to a phone and retry logging in.
02-13-2019 10:34 PM
Hello Syed,
After performing the said steps by you ..issue resolved now ...thanks
02-14-2019 02:28 AM
No problem.
I’m happy that issue got resolved
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