01-04-2024 05:40 AM
Hi ,
we seeing something odd in our CUIC.
we seeing some calls handled on PQ on the LIVE report when the lines are not opened yet.
any idea why do we see that.
01-04-2024 07:04 AM
That's a pretty big one so I'm going to venture and say it's something in your configuration. Internal transfers maybe? Do you see the same data in the historical report?
david
01-04-2024 07:14 AM
Hi Dave thanks for the reply.
No we dont see and interval report looks no calls this AM before line opens , but LIVE report shows handled calls .
01-04-2024 08:46 AM
I'd pick a particular call type that you see as showing in Live report and find the corresponding call in Route Call Detail. Then see where it ends ups and why you're not seeing it in the historical report.
Also, you might want to look in the Historical All fields report and not the more traditional ones, in case this is going to one of the more unique/not typically shown fields like Error or RONA or whatnot.
Can you monitor the script to see the phantom calls?
01-12-2024 05:53 AM
thank you very much @david.macias and @bill.king1 for the replies and help as always .. I was on vaction for few days so couldnt upadate on this .
this found to be the issue with Live data server Time zone , so we are good now . Thanks a lot for your help !!
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