Contact Center

Hello members, This is regarding a UCCE environment version 12.6(2). We have a custom gadget that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is there any workaround...

Hi Experts,I want to build an app which shows connected agent details. So I have two questions -1. Is there a limit on Cisco Finesse API calls ?2. Can Cisco Finesse show connected party details, such as phone number of the connected person ?Thanks,Ri...

Hi Can we install ICM components and CVP components application on different drive than OS installed ?   Best Regards, Tibin Thomas

Hello, I am looking for Webex Contact center call recording API , Can anyone guide me? ThanksSandesh

Dear Members, We are facing an issue with ending a CVP self-service script where the line stays active sometimes noting that the CVP script is completed and the call is hitting back the release node in the ICM script. It is the same behavior with the...

We have just reached 400 agents on our uccx system,  only 130-40 are ever logged in at one time.  At 401 the system goes into partial service.  Any way around this?

Hi,I've a client with UCCX HA setup (System version: 8.0.2.10000-41).I saw this alert generated yesterday in the RTMT under Alert Central. It came from Secondary UCCX server (It is running as Master). The client has some weird issues since yesterday,...

Hi everyone, Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call?  I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...

Hello All, Does anyone know of a person or company that provides support for UCCX, especially scripting.  Its my understanding Cisco does not offer support for scripting.  Looking for just occasional help here and there on an hourly basis and not a h...

Hello Experts,Some of our Finesse agents get disconnected and loged-out with the following error message (please see the attached screenshot)The agents are not using VPN as they are in the officeon but distanaced from UCCX servers. . The pipe connect...