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Hi  According to Cisco >>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/Unified_CCX_Software_Compatibility_Matrix_for_1251.html#_Toc142577600It mentioned UCCX is supported with CUCM ...

zamchoi by Level 1
  • 326 Views
  • 1 replies
  • 0 Helpful votes

Hello Dears,   I'm trying to configure Live data on CUIC 12.5 with no luck:   admin:set live-data cuic-datasource <FQDN> 8444 CUIC\adminEnter password:Error: Invalid side A Live Data configuration data Notin that AW configured correctly:   Primary AW...

Hello Experts,In the Real Time Engine trace we see some aggressive call duration for which we have no explanations. The trace shows some calls with duration of more than 3 hours 30 minutes. After that time the default script kicks in with a hight vol...

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Hi there,  Is there any way the WxCC [Webex contact center] agent can be configured to choose multiple wrap-up codes? I couldn't find any related documents or references in the Cisco documentation, so please let me know if it is possible or not. Curr...

Hi!Microsoft discontinued IE 11 and we can only use Edge in IE Mode. However, it does not allow you to log out, you try to log out by pressing the log out button, but you log back in immediately. Is there a solution for this?Thank youjohny989

johny989 by Level 1
  • 371 Views
  • 4 replies
  • 0 Helpful votes

Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...

Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...

Storm18 by Level 1
  • 877 Views
  • 9 replies
  • 0 Helpful votes

Hello Team, Greetings! our customer has ucce deployment.  he would like to  extract  for each call in a specific skill group the following data:   Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...

Rima by Level 1
  • 246 Views
  • 1 replies
  • 0 Helpful votes