Hi All,I am new to Cisco and have been assigned to calculate the total incident calls for a given call type. I used the Cisco database documentation and found that Router Call Key can be used a unique identifier for a given call. However, when I taki...
Forum Posts
Hi all, I have 3 different supervisor groups (A,B,C) who is going to access CUIC. They would want to view all the out of box reports but should be restricted by which filter/option to use/select. This is to avoid other teams/group viewing the report...
Hi,We have scheduled a report to be excuted every half hour, returning some info from the Call_Type_Interval table with "today" filter.We have noticed that the result of the report generated by the scheduler is not the same that when executing the ...
I have a development application that I use to test scripts before I put them into production. I was having problems getting the new script to run. I started a reactive debug so that I could step it through to see where it was failing. It never tr...
Hello Community,By checking certificates status on cisco UCCX Server, we found that the following tomcat-trust certificate is already expired on 01/21/2024:"Trustis_FPS_Root_CA_-1414289425"Is there any impact in the platform to remove it from UCCX? s...
Hi, We have been experincing our agents bouncing from ready to reserve status randomly for over a year now. I found this bug related to UCCX version 11.6 https://bst.cisco.com/bugsearch/bug/CSCvf55225. We have upgraded to UCCX version 12.5.1 and st...
Hello! I have been researching an issue for the past couple days where an agent is somehow dumping calls but the CUIC trace is showing Ready Reserved Ready in the agent trace - they never go to "call wrap" or "talking"This is the only agent doing thi...
Resolved! UCCX REST POST method
Hello everyone. I have UCCX 12.5 I need to send rest api post method to external service. External service is expecting to receive json in the next format: {"data":{"consultationNumber": "00065","clientId": 41,"actionType": "INCOMING_CALL"}} value 0...
Hello cisco peple,I have a deployment of Cisco Management Portal 8.5 but I have issues with communication with AW server via ConAPI:The CCMP don't show Agents and Skill groups neither i can add Agents or Skill Groups, they state never change in "Pen...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign: Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time 500QAE,Other,Agent,5551235555,,16:01 But the call is sent to the agent immediately. I u...
Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)? I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...
I'm trying to create a REST Call on UCCX using POST method and having a JSON Body. Can someone please give me an example on how to do that? And where to put the JSON body as I cannot put it in a String. I already have the content type as "application...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david
Hi all, Since upgrading our CUCM/UCCX clusters to 12.5 we've been inundated with RTMT alerts from our UCCX cluster complaining that the smart license renewal has encountered an auth failure - "%UC_LIB_LICENSE-1-SMART_LICENSE_RENEW_AUTH_FAILURE:" TAC ...
I want to set agents with the "Agent" right in "Cisco Unified Intelligence Center"Is there a way to default all agents to have the Agent right?TIA
