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Finding calls in CUIC with Session ID

catkins101
Level 1
Level 1

UCCX version 12.5

This might be an easy one, but I am trying to find out a way to use CUIC reporting to filter based on the Session ID. I have decided to use the Session ID for callers to reference and now when/if they call back with the reference number (Session ID) I need a way for supervisors to find the call easily. I don't see myself diving into the CLI on the server to try and find the call every time. Do I need a custom report for this?

1 Accepted Solution

Accepted Solutions

Yes, you'll need a custom report. Look at the Detailed Call by Call CCDR Report source (hopefully it's not a stored procedure) and see if you can figure out what to change to have it search by Session ID.

david

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1 Reply 1

Yes, you'll need a custom report. Look at the Detailed Call by Call CCDR Report source (hopefully it's not a stored procedure) and see if you can figure out what to change to have it search by Session ID.

david