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Finesse 11.6 Login Error in thick client

Hi,

 

I have embedded Finesse 11.6 into a thick client CRM tool. the CRM forces IE 11 compatabiltiy mode so i've added a regedit in my IE > Browser Emulation to fix this which has been succesful. However, on some older computers we are receiving the following error: "Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator." The same user is able to login to Finesse in an outside browser.

 

Has anyone experienced this? The only other settings I see as required are Active X ones - which are enabled in IE, but maybe I need to add these to the Browser Emulation regedit too?

 

thanks!

katie

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