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Cisco Employee

Finesse Administration Changes Logs

Hello,

Does finesse have audit trail to know if someone changed layout or configuration in administrator. Does the logs contain these changes?

Thanks.

Everyone's tags (2)
3 REPLIES 3
Cisco Employee

Re: Finesse Administration Changes Logs

Hi Hesham,

There isn't an audit trail page/feature, but the webservices logs should log the request for the configuration changes. I was able to see the desktop layout change I made in the webservices logs on my system.

Thanx,

Denise

Beginner

Re: Finesse Administration Changes Logs

Hi Denise,

 

I could not find it in Finesse webservice logs. Can you let me know the keywords to search in the logs for the changes?

 

Thank you.

 

Regards,

Rajesh

Cisco Employee

Re: Finesse Administration Changes Logs

Hi,

 

I just changed the global desktop layout and I saw the following in the webservices logs:

0053999457: 192.168.1.25: %[call-id []]% %[agent-id [administrator]]% Oct 09 2019 15:33:34.197 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/LayoutConfig/default][usr=administrator]: Request start 
0053999458: 192.168.1.25: %[call-id []]% %[agent-id [administrator]]% Oct 09 2019 15:33:34.201 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=LayoutConfig/default][agent_id=administrator][requestId=b574cc3c-a89f-4f0b-b8df-eb6b56afee92][request_method=layoutConfig.PUT][request_parameters=Id: null, LayoutXML: <!-- 
*Note: When  you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
....

Basically, all configuration changes made by the admin are just REST API requests. All REST API request are logged in the webservices logs.

 

Thanx,

Denise

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