01-31-2018 05:32 PM - edited 03-15-2019 06:35 AM
Hi, We have an agent who can logon fine and take calls. But when user put himself to not ready state and try to put back in ready state. Finesse just hangs. User has to close the browser and login back.
We replicated the issue where finesse was working fine for other agents
Any Inputs??
Solved! Go to Solution.
02-01-2018 02:27 AM
Hi ,
Please confirm are you facing this issue in UCCE or UCCX and what is the Version for central controller and Finesse .
Might be Network issue between Agent desktop to Finesse .
Follow the blow Link and make sure all the parameter to be set. Also Try to using Finesse IP Address or fully qualified Host name .
http://docwiki.cisco.com/wiki/Desktop:_Finesse_clients_cannot_connect_to_the_Finesse_server
443, 8443 |
TCP |
Secure port used for Finesse administration console, Finesse agent and supervisor desktop, |
8080 |
TCP |
Finesse administration console, Finesse agent and supervisor desktop, |
7443 |
TCP |
connection between the Finesse server and agent and supervisor desktops |
5222, 5223 |
TCP |
Secure XMPP connection between the Finesse server and custom applications on the agent or supervisor desktops |
7071 |
TCP |
Unsecure BOSH connection between the Finesse server and agent and supervisor desktops |
Also make sure above firewall ports opened between Agent PC to Finesse
Thanks & Regards,
S. Ramamoorthy
02-01-2018 02:27 AM
Hi ,
Please confirm are you facing this issue in UCCE or UCCX and what is the Version for central controller and Finesse .
Might be Network issue between Agent desktop to Finesse .
Follow the blow Link and make sure all the parameter to be set. Also Try to using Finesse IP Address or fully qualified Host name .
http://docwiki.cisco.com/wiki/Desktop:_Finesse_clients_cannot_connect_to_the_Finesse_server
443, 8443 |
TCP |
Secure port used for Finesse administration console, Finesse agent and supervisor desktop, |
8080 |
TCP |
Finesse administration console, Finesse agent and supervisor desktop, |
7443 |
TCP |
connection between the Finesse server and agent and supervisor desktops |
5222, 5223 |
TCP |
Secure XMPP connection between the Finesse server and custom applications on the agent or supervisor desktops |
7071 |
TCP |
Unsecure BOSH connection between the Finesse server and agent and supervisor desktops |
Also make sure above firewall ports opened between Agent PC to Finesse
Thanks & Regards,
S. Ramamoorthy
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