Finesse Agent Hangs

[anish.gupta11]

Hi, We have an agent who can logon fine and take calls. But when user put himself to not ready state and try to put back in ready state. Finesse just hangs. User has to close the browser and login back.

We replicated the issue where finesse was working fine for other agents

Any Inputs??

[Ramamoorthy Shanmugam · Accepted solution]

Hi ,

Please  confirm are you facing this issue in  UCCE or UCCX and what is the Version for central controller and Finesse .

Might be Network issue between  Agent desktop to  Finesse .

Follow the blow Link and make sure all the parameter to be  set.  Also Try to  using  Finesse IP Address or fully qualified  Host name .

http://docwiki.cisco.com/wiki/Desktop:_Finesse_clients_cannot_connect_to_the_Finesse_server

443, 8443	TCP	Secure port used for Finesse administration console, Finesse agent and supervisor desktop,
8080	TCP	Finesse administration console, Finesse agent and supervisor desktop,
7443	TCP	connection between the Finesse server and agent and supervisor desktops
5222, 5223	TCP	Secure XMPP connection between the Finesse server and custom applications on the agent or supervisor desktops
7071	TCP	Unsecure BOSH connection between the Finesse server and agent and supervisor desktops

Also make sure above firewall ports opened between Agent PC to Finesse

Thanks & Regards,

S. Ramamoorthy