Finesse and CAD in Parallel

[Joe Gilbert]

Is there any limitation in UCCE versions 8, 9, or 10 to having both Finesse and CAD installed and functioning?

[dlender]

You can run cad and finesse at same time for cce but you can't have cad supervisors with finesse agents or vice versa.

[Joe Gilbert]

Have you done this before? In which versions of UCCE?

Have you found any Cisco documentation to support that?

[dlender]

This comes from the Finesse Product Manager Ted Phipps.

[Andrey Tereschenko]

UCCE 9.0(3), finesse 10.5(1)

Hi, I am install CAD and finesse server, but finesse does not work (When I click to Team Resourse I have error The Finesse server currently Out of Service), but service started. On documentation i see only restriction for UCCX.

[dlender]

Please open a TAC case to ensure your Finesse on UCCX is installed correctly.

[Andrey Tereschenko]

Thanks for reply, dlender, but I use no UCCX, I use UCCE 9.0

[dlender]

For Finesse for UCCE, If Finesse agent desktop or administration is not working correctly, open a TAC case.

[dchumbley]

Andrey, Did you ever figure out what the issue was?  I'm currently experiencing the same error message when clicking on Team Resources.