Finesse API User—Get User Id from loginName

[leenic]

We wish to find out if the "User—Get User Id from loginName" Finesse API is supported in version 11.6(1).
https://<FQDN>/finesse/api/User/<loginName>

https://developer.cisco.com/docs/finesse/#!user%e2%80%94get-user-id-from-loginname/userget-user-id-from-loginname

We do not see this specifically mentioned on the APIs list for 11.6(1). "User—Get User Id from loginName" appears to work and this is reason why we would like confirmation if it is supported and just missed out in the documentation.

[david.macias]

I think I've ran into this before and the 12 documentation specifically mentions it, but 11 doesn't. However, if it works use it.

david

[leenic]

hello David, I appreciate your quick reply to my post. Could you please point me to the version 12 documentation where this specifically mentions "User—Get User Id from loginName"? I am having great difficulty locating this 

Thanks and Best regards

Nicholas

[david.macias]

https://pubhub.devnetcloud.com/media/finesse/docs/downloads/previous-documentation/developer-guide/Cisco_Finesse_Web_Services_Developer_Guide_Release_12.5(1).pdf

I said 12, but it really was 12.5.

david

[Gerry O'Rourke]

The Finesse 12.0 document stats this as a new feature.

https://pubhub.devnetcloud.com/media/finesse/docs/downloads/previous-documentation/developer-guide/Cisco_Finesse_Web_Services_Developer_Guide_Release_12.0(1).pdf

Page 14.

I do not know if it is available on 11.6

Its not in the docs...

Regards,

Gerry

[dekwan]

Hi,

I don't have a 11.6 system to test this out, but I confirmed that this API is available in 12.0. Like David said, if the API works on your system, then you can definitely use it. 

Off the top of my head though, I'm pretty sure it isn't in the base 11.6 version. I was trying to find documentation to see if it was added in any of the 11.6 ESes, but can't get a hold of later release notes.

Thanx,

Denise

[smeegada1]

Hi,

In 11.6.1, with gadget i can access loginName with below approach and it worked.

var ID = user._data.loginName;

 Not sure if you are specifically looking for this but thought of sharing:)

Thanks,

Sreeni

[leenic · Accepted solution]

Thank you for the replies I received. They were very helpful. I was encouraged to seek direct confirmation from Cisco TAC on Finesse support for this API as this is something that would go on to form the core of a new integration.

I believe my question has been answered Thank you. 

The Cisco engineering team confirmed that “User—Get User Id from loginName" Finesse API is supported on version 11.6(1). Hope this helps anyone else with their integration. 

[david.macias]

+5 for posting a follow up.

david

[dekwan]

Thanks for the follow up. I will open a doc bug so that the documentation can be fixed.

Thanx,

Denise

[dekwan]

Hi,

Just as an update. This API was added in 11.6(1) ES5, so it isn't available in 11.6(1) ES4 or below. Again, I will get the doc updated.

Thanx,

Denise

[david.macias]

+5 that answers the mystery as to why the documentation didn't mention it. Thank you Denise!

david