01-17-2021 11:55 PM
Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teammessage used by Finesse.API is required.I need an API.
01-19-2021 09:46 AM
Hi,
Finesse does not have an API to send chat messages.
Finesse is using IM&P for the agent to agent chat found in 12.0 and above. Maybe you can utilize some of the APIs available for IM&P: https://developer.cisco.com/docs/jabber-web/#!im-and-presence-overview/overview
Thanx,
Denise
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