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Finesse API

lee yongbeom
Beginner
Beginner

‎01-17-2021 11:55 PM

Finesse support the sendchatmessage function used in CTIOS?
Agent To Agent is not supported for teammessage used by Finesse.API is required.
I need an API.

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dekwan
Cisco Employee
Cisco Employee

‎01-19-2021 09:46 AM

Hi,

 

Finesse does not have an API to send chat messages.

 

Finesse is using IM&P for the agent to agent chat found in 12.0 and above. Maybe you can utilize some of the APIs available for IM&P: https://developer.cisco.com/docs/jabber-web/#!im-and-presence-overview/overview

 

Thanx,

Denise

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