cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
522
Views
5
Helpful
1
Replies

Finesse API

lee yongbeom
Beginner
Beginner

Finesse support the sendchatmessage function used in CTIOS?
Agent To Agent is not supported for teammessage used by Finesse.API is required.
I need an API.

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi,

 

Finesse does not have an API to send chat messages.

 

Finesse is using IM&P for the agent to agent chat found in 12.0 and above. Maybe you can utilize some of the APIs available for IM&P: https://developer.cisco.com/docs/jabber-web/#!im-and-presence-overview/overview

 

Thanx,

Denise

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers