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Beginner

Finesse collect [clientlogs] issue

Hi 

 

I know finesse logs can be directly collected from web as the below URL:

http://<FinesseServerIP>/finesse/logs/

 

 

The finesse version is 10.5 with CCE.

When I click "clientlogs/" directory the web page loading delay continously,

all agents are logout from finesse desktop after few minutes

 

At that time I checked tomcat service is active.

 

All agents were able to login after the finesse restart.

 

What is problem the "clientlogs/" directory.

1 REPLY 1
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Engager

Are you running the latest 10.5 patches? Sounds like a bug. Did you try other supported browsers?

 

david