Finesse collect [clientlogs] issue

[HYEONJIN PARK]

Hi 

I know finesse logs can be directly collected from web as the below URL:

http://<FinesseServerIP>/finesse/logs/

The finesse version is 10.5 with CCE.

When I click "clientlogs/" directory the web page loading delay continously,

all agents are logout from finesse desktop after few minutes

At that time I checked tomcat service is active.

All agents were able to login after the finesse restart.

What is problem the "clientlogs/" directory.

Every log directory else can be checked as normal.

Thanks~

[david.macias]

Are you running the latest 10.5 patches? Sounds like a bug. Did you try other supported browsers?

david